Coronavirus (COVID-19) - Customer Communications

Important information about our global response to COVID-19

Pearson’s Clinical Assessment business takes the health and safety of our employees, customers, and those you serve very seriously. Our teams are proactively working to provide for the safety of everyone involved with your assessment program and have well-established protocols for mitigating potential disruptions to fulfilling our commitments.

Below you will find information related to Pearson’s Clinical Assessment business and its products, which will answer some of the most common questions we have fielded concerning our response to the COVID-19 outbreak, including:

  • How is Pearson monitoring the COVID-19 outbreak?
  • What is Pearson doing regarding the safety of their offices for customers, visitors, and employees?
  • Does Pearson Clinical Assessment have contingency plans in place in case of a widespread business disruption?
  • How can remote services help Pearson’s Clinical Assessment business customers stay connected to those they serve?
How is Pearson monitoring the COVID-19 outbreak?

Our priority is the safety of our customers, your clients/students, and our employees while making sure we are able to honor our commitments to you. We are closely monitoring the COVID-19 situation, including any related circumstances that could affect our business. Our global incident management team reviews updated facts on the virus throughout the day in addition to working with outside agencies and in-region stakeholders.

Our dedicated team is tracking the impact of COVID-19 and we will continue to follow guidance from local authorities and governments for any impacted areas.

We continue to remain apprised of this situation with information provided from the World Health Organization and Health Canada

What is Pearson doing regarding the safety of their offices for customers, visitors, and employees?

To reduce contamination risks, we have restricted non-essential business travel unless approved by senior leadership. We have also recommended that our employees limit their non-essential domestic/leisure travel.

We are also working closely with our facilities teams to increase protective measures such as enhanced cleaning schedules and employee hygiene in our offices during this time.

Pearson employees have been asked to work from home and avoid traveling to customer or Pearson locations, where possible. Employees are advised not to return to a Pearson office or attend in-person client meetings or trainings for 14 days if they or an immediate member of their household have traveled to a Sustained or Widespread Risk classified location, as designated by Health Canada (see Coronavirus disease (COVID-19): Travel advice).

Does Pearson Clinical Assessment have plans in place if there is widespread disruption to the business?

Pearson’s Clinical Assessment business has continuity plans that cover a range of events and scenarios. These plans include cross-training employees, utilizing alternative suppliers, allowing our teams in affected areas to work remotely, and employing backup systems and processes for critical computer operations.

Potential disruptions we are monitoring include, but are not limited to:

  • Supplier disruptions
  • Local quarantines that could impact customer service and/or physical fulfillment of orders
  • Changes in provincial-, municipal-, and national-level policies
  • Local authority or government restrictions (per guidance provided)
  • Transportation restrictions, including shipping and delivery of physical materials
How can remote services help Pearson’s Clinical Assessment business customers stay connected to those they serve?

While the global impact of COVID-19 is still uncertain, your clients and students are still depending on you. Many of our clinical and education assessments are available in digital format and can be administered remotely. 

For a list of digital and Telepractice-friendly assessments, please visit:


At Pearson Clinical Assessment, it has always been our mission to work together to improve lives, and today is no exception. We are fully committed to supporting you, and appreciate your faith in us to provide the tools and resources you need to do the work you were called to do.

If you have any questions regarding this information, please contact us via our Contact Us form. Please bookmark this page as we will be updating it with the most relevant and up-to-date information.

   

Help & Support

Please contact us for more information:

Online "Contact Us" form

Phone:  1-888-335-8418

Email:  cs.canada@pearson.com

Help & Support

Please contact us for more information:

Online "Contact Us" form

Phone:  1-888-335-8418

Email:  cs.canada@pearson.com