Systems Upgrade

As part of Pearson’s commitment to provide you with the best possible service, we have made some improvements to our internal systems.  

To make this transition as smooth as possible, below is a summary of the recent updates:

Business system key changes

1. Account numbers - Customers have been assigned new Pearson account numbers. This number appears on the documents you receive from Pearson, such as your invoice.

2. Sales Order Acknowledgement for all orders - We are now providing you with a Sales Order Acknowledgment document each time an order is placed, whether it be online, phone, fax and email. This order acknowledgement is sent via email only in order to confirm each product within your order.

3. New document format and design - The documents you receive from Pearson are now clearer and easier to read with an updated format and design.
See a guide to our new documents

Frequently Asked Questions

Why did a system upgrade take place?
By upgrading our technology, we are able to serve you more effectively and efficiently.


Why did my account number change?
Where can I find my new account number?

New account numbers are a result of our system upgrade. You can find your new account number on the documents you receive from Pearson, such as an invoice.
This will not impact your digital product account numbers (e.g., Q-global®, Q-interactive®, aimswebPlus, etc.).

 

Can I continue ordering using my old Pearson account number?
If you phone, email or fax your order, our Customer Care team will be able to look up your previous Pearson account number.
You can find your new account number on your Pearson invoice or by contacting our Customer Service team. We encourage you to update your records with the new account number
.

 

Does this change impact my Q-global, Q-interactive or aimsweb Customer ID?
No, this does not impact your digital product account numbers (e.g., Q-global®, Q-interactive®, aimswebPlus, etc.).

 

Does the systems upgrade impact product platforms (e.g. aimsweb, Q-interactive, Q-global, Review360, and Q-Local)?
The systems upgrade does not impact the usage of these product delivery platforms.
 

Do I have to do anything with the new Sales Order Acknowledgement?
No, this is simply an email confirmation that your order has been received. You will now receive a Sales Order Acknowledgement for each order you place, whether it be by web, phone, email or fax.
 

Can I still contact Customer Service if I need assistance?
Yes, our support teams are available to assist you with placing an order or with any queries you may have.

Help & Support

Please contact us for more information:

Online form

Phone:  1-888-335-8418

Email:  cs.canada@pearson.com

See How to Order page