Becoming a Q-interactive User
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How can I purchase Q-interactive?
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You can place your order by calling our Customer Care Team at 1-866-335-8418 or by reaching out to the Assessment Consultant for your region.
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Do I need to complete a Pearson Qualification Form?
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If you are a current Pearson customer, you will not need to complete a Pearson Qualification Form. When your Q-interactive account is set up, Pearson Customer Service will make sure your existing qualification level is applied to the Q-interactive account. This will permit you to access all digital assessments and subtests within Q-interactive that are within your qualification level.
If you are a new customer to Pearson, you will need to complete the Customer Registration (Qualification) Form.
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Connectivity
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Do I need to be connected to the Internet for Q-interactive to work?
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The clinician's device must initially be connected to the Internet so batteries you prepared for your client in Q-interactive Central can be synched and downloaded. Once this synching has occurred, the iPads can be used off-line without Internet connectivity. Data gathered during an offline assessment will be saved locally (on the device) until it is reconnected to the Internet and synched back with Q-interactive Central. Be sure to use a secure Internet connection when using Q-interactive.
If you're in an environment with secure Wi-Fi connectivity, Q-interactive can stay connected to the Internet and will save your data both locally and to Q-interactive Central throughout the administration.
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What is Bluetooth and why do I need it?
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Bluetooth is a wireless technology that allows your tablets to ‘talk to each other’ and pass information between them. We use Bluetooth to send test item stimuli (or image files) from the examiner’s screen to the client’s screen, and to receive a client’s ‘selection’ when they choose an answer on the screen.
Bluetooth does not need to be connected to the Internet to work. It is built into the devices and just needs to be enabled within settings on both devices. During administration, Bluetooth should be left on throughout. If the Bluetooth connection goes down accidently, a message will be displayed on the examiner’s device indicating that it disconnected. Once Bluetooth comes back up, the examiner’s device will indicate that in another message.
Bluetooth, will drain your battery faster, so make sure you recharge after each administration or plug your tablet in during administration if you see its level getting low. Your tablet will work while plugged in, you’ll just have to make sure you’re close enough to a power outlet or have an extension cord.
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What causes the connection to drop between iPads when multiple users are logged in using the same credentials in the same location?
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Each iPad uses a peer-to-peer connection to communicate with each other. They utilize your unique login to pair and connect. If multiple iPad devices are signed in using the same login, there is no way for them to clearly communicate with each other. Every user MUST use a unique, individual login. This is clearly stated within the licensing agreement signed by each account holder. Sharing logins is a violation of the licensing agreement and not recommended for security and privacy reasons.
Sharing logins causes technical issues that cannot be resolved by the Q-interactive team.
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Hardware
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What hardware is required?
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Test administration on Q-interactive takes place via two iPads that "talk" to each other via a Bluetooth connection. You use one to administer instructions, record and score responses, take notes, and control visual stimuli. Your client uses the other to view and respond to stimuli. Therefore, to use Q-interactive the following hardware is required:
- *Two (2) Apple® iPad®s
- One (1) capacitive-enabled stylus
For an optimal testing experience, we recommend you also use:
- Antiglare screen covers to minimize glare from interior lighting
- Durable cases to protect the iPads
Finally, while a personal computer with access to the Internet through a standard browser is not strictly necessary to use Q-interactive, it can be helpful when creating assessment sessions, ordering subtests, and exporting data.
See our technical requirements page for a list of supported hardware and Internet browsers. As new digital devices become available, Pearson will test them to ensure compatibility with Q-interactive and update our requirements accordingly.
Pearson Clinical Assessment does not provide or sell any of the above hardware, all of which is available for purchase online and through retail stores that carry iPads.
*As new digital devices become available to consumers, the Q-interactive team will conduct compatibility tests. It is our intention that Q-interactive will be compatible with those digital devices that are most commonly used by our customers.
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May I use my own iPad?
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Yes, you may use your own iPad as long as it meets our minimum requirements. Once you have purchased your Q-interactive license you may download the free Q-interactive Assess app from the App Store on to your iPads and use it along with all of your other applications. You will also require a second iPad for the client/exanubee to view the test items, while a stylus is also recommended. You may purchase the additional hardware at a local retail store.
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Can Q-interactive be used with Android devices?
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Q-interactive is not currently available for Android tablet users. However, as the Android technology advances, opportunities to have Q-interactive available for Android tablets will be explored.
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Can I administer tests using a desktop or laptop computer instead of an iPad?
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Our early piloting indicated that desktop and laptop computers interfered with clinician/client rapport. Using tablets allows us to maintain this clinical interaction and helps ensure the equivalence of paper and digital scores.
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What version of the iPad can I use?
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See our technical requirements page for a full listing of supported and recommended devices. We recommend that you purchase the newest iPad version you can afford, as applications typically perform better on newer devices.
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May I use Q-interactive with an iPad Pro or iPad Mini?
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The iPad Mini and iPad Pro can be used as practitioner devices only. Our equivalence studies were conducted using a standard iPad as the client device. Using the Mini or the Pro as a client device would change the size of the stimuli, and we have not evaluated whether this would change our equivalence study results. The 9.7 inch iPad Pro can be used as a client device because it is the same size as the standard iPad models.
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Training
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What options do I have for training?
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Q-interactive has developed a variety of training opportunities, tailored to potential and new users. Overview webinars are available for customers interested in Q-interactive, and Onboarding webinars are available for new customers. See below for how to register for these webinars.
When set up with a Q-interactive account, all uses are sent a welcome email with links to user guides and quick start tutorials. Once you have logged into the qiactive.com, there is a Support tab that contains videos, user guides, and test manuals.
If you would like to reserve live training, please contact and Assessment and Technology Consultant for your region.
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How do I register for an upcoming training webinar?
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For the most current webinar schedule, view the most recent webinar schedule.
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Do I have to pay for subtests in order to practice using Q-interactive?
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No! Q-interactive contains a Practice Mode that allows you to administer subtests for the purposes of practice free of charge. No scores are calculated or data saved for practice assessments, so they cannot be used for clinical purposes.
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Is there a way I can try Q-interactive before purchasing the system?
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Yes! We offer a free 30-day trial for those interested in trying Q-interactive. Sign up for your free trial.
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Q-interactive Overview
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What is Q-interactive?
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Use Q-interactive for conducting assessments digitally using iPads. Q-interactive is a comprehensive digital system that can be used to administer and score tests that are traditionally given by an examiner in one-on-one settings (e.g., WISC-V-CDN, WAIS-IV-CDN, CELF-5, etc.). Testing takes place on two iPads in an app called Assess. You use the first iPad to access the test administration instructions, score and record responses, and control visual stimuli. The examinee uses the other iPad to view and respond to stimuli. Q-interactive also includes a website called Central, which is used to set up clients, generate reports for Assessments administered on the iPads, and store data long term.
View this overview video for a more detailed explanation of how Q-interactive works.
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How does Q-interactive differ from Q-global?
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Q-interactive is used for the one-on-one administration of tests (e.g., WISC-V-CDN, WIAT-III-CDN, CELF-5, etc.) using iPads—one for the administrator, and a second for the examinee. The examiner is in control of the session (reading instructions, recording examinee responses, and scoring items). Testing can be completed without a Wi-Fi connection.
Q-global is web-based system used to score tests administered in a paper format. It is also used for the On-Screen Administration (OSA) or Remote On-Screen Administration (ROSA) of questionnaire-type tests that are self-guided by the examinee (e.g., BASC-3, MMPI-2, etc.). Q-global can be used on any device with an Internet connection.
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Can I use Q-interactive in my Telepractice?
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Using Q-interactive for Telepractice
If you already have a Q-interactive subscription, you can provide remote administration by following these instructions:
- Log into QI Central and create or select a client.
- Assign assessment(s) to the client and send to the iPad®.
- Log into QI Assess on the iPads.
- Log into a telepractice platform (e.g., Zoom, Hangouts, etc.)
- Mirror the client/examinee iPad on to your computer.
- Screenshare the mirrored client/examinee iPad on your computer through your telepractice platform to show the stimulus item(s).
- Advance through the test items, following prompts on the practitioner iPad.
- Record the examinee response (verbal, by use of the mouse, or visual touch documented by facilitator) to each item on the client iPad.
Please note that this scenario requires significant technical skill, additional software, and extensive practice.
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Account Management
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Can I set up administrators to help manage my Q-interactive account?
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Yes, all accounts must have at least one admin, who can create new users, assign them to licenses, track usage in the account, and see test data for all of the examinees in the account. Q-interactive also has an admin assistant role. Admin assistants can create users, assign them to licenses, and track usage, but they cannot see any examinee test data. Accounts may contain multiple admins and admin assistants.
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Can I assign a certain amount of subtest usage to specific license holders?
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Usages cannot be assigned to individual users within the system. Instead, usages are assigned to licenses, and each license may be assigned to one or more users.
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Will I have to accept legal conditions each time I log on to Q-interactive?
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Due to legal requirements, every six months, you will be prompted to accept these policies upon log in. This alert will also display if changes are made to these policies. To accept these terms, scroll down to the bottom of the screen and tap on the acceptance box and then submit. If your organization has agreed to special terms with Pearson, those supersede the standard agreement that you accept when logging in.
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Security
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Is there a Privacy Policy for Q-interactive?
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Yes. You can access the policy at Qiactive.com. The Privacy Policy explains how personally identifiable information is collected, handled and used.
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What Personally Identifiable Information is currently collected via Q-interactive?
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The personally Identifiable Information (PII or PHI) collected includes only the information you provide when completing the Client Profile Form, test responses, and scores.
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Where will client data be stored?
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Client data is transferred from the iPad, using a secure connection, and stored in an encrypted database at Pearson's dedicated hosting facility in Toronto, Ontario, Canada in a secure Amazon Web Services cloud. All transfers to or from the web application to the iPad are automatically encrypted, using industry best practices.
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Why is the data stored in Canada?
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Data stored in Canada accommodates the security requirements of U.S., Canadian, European Union and other global data privacy laws.
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What measures are in place to prevent unauthorized access to my account?
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Personally Identifiable Information, including examinee data, is encrypted on the system. Encryption is utilized to prevent an unauthorized person from being able to see or use the data.
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How will client data be secured when using Q-interactive?
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During the administration of an assessment or battery, data is saved on the iPad device and in an encrypted directory. The application also syncs data from this directory to the web application periodically over a secure connection to be stored in Pearson’s encrypted database. Client data on the system is protected through physical security and administrative safeguards.
Client data is stored on servers located in a secured data center in Canada in a database that is encrypted with industry-standard high-security encryption.
When the data is transmitted or at rest, the data is encrypted using industry-standard Secure Socket Layer (SSL) technology.
Customer access to the system and the data is protected by password. Customers are responsible for safeguarding their passwords, and to change passwords periodically and whenever there is a concern about a possible compromise.
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Can Pearson use my client data for research?
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Personally identifiable data cannot be used by Pearson for research except with your prior express written consent. Pearson may use statistically aggregate raw data in non-personally-identifiable form of test responses and other non-identifying information collected during the testing process for research, quality control, operations management, security and marketing purposes and to enhance, develop or improve the tests and testing processes. This non-identifiable raw data may be provided to researchers, test developers and Pearson contractors.
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Is Pearson PIPEDA compliant?
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Q-interactive complies with the PIPEDA security regulations are our highest priorities. Q-interactive upholds the highest industry best practices for data security and encryption.
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Administration
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Does Q-interactive offer the exact test items found in the paper/pencil version?
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Yes. A primary goal of Q-interactive was to be able to link to the extensive previous research on the validity of the assessment tools offered through Q-interactive. In order to do this, scores on the digitally adapted administration must be comparable to those of the paper version. Having the exact same items allowed this to be possible.
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Are the scores obtained from Q-interactive equivalent to paper/pencil administration?
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Tests on Q-interactive use their original paper norms. Prior to making a subtest available on Q-interactive (unless an equivalent subtests has been validated as equivalent previously), Pearson conducts an equivalency study of the individual subtest to ensure the results of each subtest are equivalent whether a client takes the subtest on Q-interactive or in the traditional paper/pencil format. In the study of equivalence, subtest score differences between versions have resulted in effect sizes of less than .20. Pearson publishes the findings from each equivalency studies, which you can access on our licensing page.
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Do I still need paper materials to administer some subtests?
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Some subtests may require manipulatives such as Block Design Blocks or response booklets. For these subtests, you can either use your own materials if you own the physical test kit or you can purchase these manipulatives separately. See our required materials page for more information.
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How can I access test manuals?
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Administration and technical manuals for all tests on Q-interactive are available under the Support tab of qiactive.com. They are read only and cannot be downloaded or printed.
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Can I still do things like test the limits and pick out of range start points when testing digitally?
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Yes! The Q-interactive designers took great care to ensure that most of the clinical flexibility available in the paper world would still be available digitally. You can choose to test limits at the end of a subtest without changing the total raw score, and you can override the system-suggested start points when beginning a subtest. The only limitation is that a subtest cannot be re-administered once it is complete, but a second subtest can be added to your battery at any time, and the score of that second administration will be used to calculate composite scores.
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Can I delete clients or assessment sessions from my account?
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Admins have the ability to delete entire clients or individual assessment sessions created by any user within their account. This is a permanent deletion from all databases and the data cannot be recovered once it has been deleted, so ensure that all data has been backed up prior to deleting a client.
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Can I export data for multiple clients at once?
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At this time Q-interactive does not have group export functionality. We are continually adding features for Q- interactive and will consider this for a future release.
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What is the difference between Sync and Remove?
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Syncing data using the “Sync” button backs up all of the data that is on your iPad’s to the Central server. In addition, if testing with a Wi-Fi connection the Assess app periodically background syncs data from the iPad to Central. Removing data using the “Remove” button permanently removes it from the iPad and backs it up to the Central server. Once data is removed from the iPad, you can no longer change the scores of individual items or remove audio, so cases should be removed only once you have completed those activities.
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