Q-interactive™

The Q-interactive Support and Training You Need

FAQs, Start-up guide, Videos, Customer Support Team, and Webinars

While Q-interactive is easy to use, you’ll need to first familiarize yourself with it. Here, we provide several training and support resources to help you get up to speed with it, and have an optimal experience using it.

For your convenience, we’ve provided a list of the most commonly asked questions organized by categories, a start-up guide to configure the iPad, plus several video modules, all of which you, as a Q-interactive customer, can access 24 hours a day, 7 days a week. We have also developed several webinars which you can watch at your convenience through archived recordings. Our Customer Technical Support Team is also available, if you would rather speak with someone directly.

Customer Technical Support

The Pearson Customer Technical Support Team is dedicated to providing technical support to our Clinical Assessment Customers. Located in San Antonio, TX and Bloomington, MN, this team is knowledgeable about Q-interactive and other digital products developed by Pearson. They are here to assist you with:

Assistance / troubleshooting with setting up your digital devices

Assistance / troubleshooting with setting up your digital devices

Support for creating client profiles and customized batteries

Support for creating client profiles and customized batteries

Hardware settings

Hardware settings

Digital device configuration for administration

Digital device configuration for administration

Hardware setup

Hardware setup

Network Setup

Network Setup

You can contact them Monday – Friday from 7:00AM-6:00PM (CST) at 800-249-0659, option 3 or via email at catechnicalsupport@pearson.com.

To keep apprised of the latest assessment information, and to learn about software releases, updates, and much more, visit PearsonAssessmentSupport.com.

Video Tutorials at Your Pace

While we took great strides to design Q-interactive to be intuitive, we understand that there will be a learning curve for new users. Therefore, we have developed several brief, focused video tutorials that address various aspects of Q-interactive including:

Preparing your iPad for Optimal Assessment Experience

Preparing your iPad for Optimal Assessment Experience

Q-interactive Overview - Q-interactive functionality- review of attributes

Q-interactive Overview

Q-interactive functionality- review of attributes

Creating a Client Profile

Creating a Client Profile

Customizing a battery and scheduling a session with client

Customizing a battery and scheduling a session with client

These step-by-step training videos are available to Q-interactive customers. Please refer to your Welcome Email for details on how to access them.

Ready to give Q-interactive a try?