FAQs, Start-up guide, Videos, Customer Support Team, and Webinars
While Q-interactive is easy to use, you’ll need to first familiarize yourself with it. Here, we provide several training and support resources to help you get up to speed with it, and have an optimal experience using it.
For your convenience, we’ve provided a list of the most commonly asked questions organized by categories, a start-up guide to configure the iPad, plus several video modules, all of which you, as a Q-interactive customer, can access 24 hours a day, 7 days a week. We have also developed several webinars which you can watch at your convenience through archived recordings. Our Customer Technical Support Team is also available, if you would rather speak with someone directly.
Customer Technical Support
The Pearson Customer Technical Support Team is dedicated to providing technical support to our Clinical Assessment Customers. Located in San Antonio, TX and Bloomington, MN, this team is knowledgeable about Q-interactive and other digital products developed by Pearson. They are here to assist you with:
Video Tutorials at Your Pace
While we took great strides to design Q-interactive to be intuitive, we understand that there will be a learning curve for new users. Therefore, we have developed several brief, focused video tutorials that address various aspects of Q-interactive including:
These step-by-step training videos are available to Q-interactive customers. Please refer to your Welcome Email for details on how to access them.