Return Policy

Pearson Canada Assessment Inc. guarantees satisfaction with the quality of its test materials. If for any reason you are unhappy with one of our products, simply return it in saleable condition within 60 days of purchase for a full credit or refund, whichever is preferred. The 60-day satisfaction guarantee applies to all materials, except for books, software, scoring usages (Q Local, Q-Global reports), and videos where a 30-day return timeframe applies. If your shipment of materials is defective, damaged, or incomplete, it may be returned for exchange or credit within 60 days of the invoice date. Items in saleable condition returned after 60 days will not be accepted for credit or refund unless pre-authorized by Pearson Canada Assessment Inc. Pre-authorized returns are subject to a restocking fee. Please contact Customer Care at 1-866-335-8418 to receive an authorization number. Shipping charges for returns are the responsibility of the customer. To receive credit or refund for qualifying returns received within 60 days of the invoice date, simply follow these four steps:

  1. Enclose proof of purchase from Pearson (invoice or packing slip).
  2. State the reason for the return or exchange.
  3. Provide your account number, name and phone number.
  4. Send materials by an insured, traceable method such as UPS or FedEx to:

Pearson Canada Assessment, Inc.

Returns Department
26 Prince Andrew Place.
Toronto, ON
M3C 2H4

Important note: Lost, damaged or stolen report counters and unused administrations will not be replaced free of charge.