How to Order

Systems Upgrade Notice

As part of Pearson’s commitment to provide you with the best possible service, we have made some improvements to our internal systems.

To make this transition as smooth as possible, below is a summary of the recent updates:

Business system key changes

1. Account numbers - Customers have been assigned new Pearson account numbers. This number appears on the documents you receive from Pearson, such as your invoice.

2. Sales Order Acknowledgement for all orders - We are now providing you with a Sales Order Acknowledgment document each time an order is placed, whether it be online, phone, fax and email. This order acknowledgement is sent via email only in order to confirm each product within your order.

3. New document format and design - The documents you receive from Pearson are now clearer and easier to read with an updated format and design.

See Frequently Asked Questions about this systems upgrade.

 

ONLINE ORDERING

Pearson accepts credit card payments through our e-commerce portal and call center. Credit card information is not accepted via postal mail, facsimile, or email.

New Customers

If this is your first order, you will be required to complete a Customer Registration Form prior to placing your order.

Existing Customers

Existing customers are not required to submit a new Customer Registration Form, as credentials are already on file.  Please complete a Form to notify us of any changes.

Order Placement Options:

Online:
24 hours a day/7 days a week
To order online, please ensure you have:

  1. An active online ordering account
  2. Submitted a Customer Registration (Qualification) Form

Phone (Toll-Free):
Monday - Friday, 9:00 AM – 6:00 PM EST/EDT
1-866-335-8418   

Order Status or Questions?:

Call us at 1-866-335-8418.

We would also like to hear from you on how we are doing—please contact us with any suggestions or comments about how we can improve our service to you.

Backorders

We make every attempt to maintain sufficient inventory to handle all routine orders without back orders. If a backorder occurs and you desire partial shipment or would prefer that we hold your order until it can be filled in its entirety, please let us know.

Order Confirmations

To follow up on an order placed by phone or fax, please ensure that any confirming purchase orders, are clearly marked as CONFIRMING so as to prevent any duplicate shipments.

 

Pearson accepts credit card payments through our e-commerce portal and call center. Credit card information is not accepted via postal/mail, facsimile, or email.