How to Order

We want to make your ordering experience as informed and as efficient as possible. Please review the following FAQs designed to address all your questions around how to order with Pearson Clinical Assessment.


How can I place my order?

We encourage you to place your order directly on our website; for faster, more accessible, more accurate service delivery. If online ordering is not an option for your business, please call 1-866-335-8418. We are pleased to provide bilingual customer service for placing your order.

Pearson accepts credit card payments through our e-commerce site and call centre. To satisfy the needs of larger organizations, we are also pleased to accept purchase orders.

 
What if I am a new customer or I have never done business with you?

First of all, welcome to the team! We are so pleased to have you as a customer.

If you have not yet purchased anything with Pearson Clinical Assessment, you will be required to complete a Customer Registration Form so we may get you set up in our system and attach a qualification level to your account. The qualification level is determined based on your clinical area of expertise and the relevant experience, education, and memberships.

 
How will I know you received my order/know my order is on the way?

When placing your order on our website, you should receive an order confirmation. However, sometimes this may not always come through for a number of reasons (your organization may have firewalls, you have previously unsubscribed from Pearson emails, or other random technical obstacles). We have another solution! For all orders placed, we are now providing you with a Sales Order Acknowledgement each time an order is placed! This will be sent to the email address we have on file, related to your account with us. We encourage you to review this document and call us if there is something that doesn’t look correct. Please note this order acknowledgement document is NOT your invoice.

 
When will I receive my invoice?

Your invoice will be sent to you once your product has shipped, not before. Your invoice will be sent to the email address we have on file, related to your account. Or, if we do not have your email address on file, we will mail it to you! We encourage you to provide us with your email or update your address with us if it changes so you may receive your invoice without delay.

 
Why does a product go on backorder?
Why do I experience delays in receiving some product?

We make every attempt to maintain sufficient inventory to handle all routine orders without backorders or disruption to you, especially our most popular titles. However we have a whopping 750 assessments and solutions—many of which we import from the USA, the UK, and France! We are also vulnerable to delays in receiving these materials simply because of the supply chain. Another factor? Unfortunately, we do not have enough space in our warehouse to carry all of our titles so, in many cases, an order will trigger getting the product from the source! To minimize a backorder situation, we encourage you to go digital where you can (check out Helloq.ca for our digital options), and/or order several weeks in advance and stock up! This approach could make you eligible for volume discounts (yay savings!) and you will pay significantly less on shipping!

 
How do I check the status of my order?

To check the status of your order please call our Customer Service team. They can be reached at 1-866-335-8418 and are pleased to answer your questions. We apologize that we do not yet have the ability to check status online—we are working on it for the future!

 
Who can provide me with assistance in choosing an assessment, discussing my assessment strategy, going digital, and all other important topics to me or my client care?

At Pearson Clinical Assessment we believe we are privileged to be chosen as your partner and for this reason we have a skilled and knowledgeable team of Assessment and Technology Consultants that are at the ready to discuss your needs, review your goals, and provide strong recommendations and strategic guidance. We stay current on the trends and changes that are happening in the area of assessment and treatment. We can discuss our plans for innovation with you so you have clear visibility of how that may impact the work you do. It is always our pleasure to be your conduit to learning. Please reach out and say hello to your Assessment Consultant assigned to your region today!

    

Systems Upgrade Notice (Spring 2019)

As part of Pearson’s commitment to provide you with the best possible service, we made some improvements to our internal systems:

Business system key changes

1. Account numbers - Customers have been assigned new Pearson account numbers. This number appears on the documents you receive from Pearson, such as your invoice.

2. Sales Order Acknowledgement for all orders - We are now providing you with a Sales Order Acknowledgment document each time an order is placed, whether it be online, phone, fax and email. This order acknowledgement is sent via email only in order to confirm each product within your order.

3. New document format and design - The documents you receive from Pearson are now clearer and easier to read with an updated format and design.