Customer Care

Customer Care Team

 

Choosing the best products to meet the needs of your clients is easier than ever. Our Customer Care staff can provide you with the most up-to-date and accurate information available on our complete line of products and resources. Working closely with our product development staff, Customer Care associates are uniquely trained to offer in-depth details and answer your questions with confidence.

Hours of Operation:

Monday-Friday, 9:00a.m.–6:00p.m., EDT

Contact details:

Call for English-speaking representative: 1-866-335-8418
Call for French-speaking representative: 1-866-335-8427
Email: cs.canada@pearson.com

Contact

 

 

Johanne Levesque

Bilingual Customer Care Supervisor

Toll-free: 1-800-387-7278 extension 3860
Direct line: 1-416-386-3680
Email: johanne.levesque@pearson.com

English-speaking Representatives

 

Donna E. Smith

Customer Care Representative
Phone: 1-866-335-8418 (English)
Email: donna.smith2@pearson.com

 

Matthew John

Scoring Service / Customer Care Representative
Phone: 1-866-335-8418 (English)
Email: matthew.john@pearson.com

 

Bilingual Representatives

 

Jameela Parris

Customer Care Representative
Phone: 1-866-335-8418 (English)
Phone: 1-866-335-8427 (French)
Email: jameela.parris@pearson.com

 

Francesca Mazzonna

Customer Care Representative
Phone: 1-866-335-8418 (English)
Phone: 1-866-335-8427 (French)
Email: francesca.mazzonna@pearson.com