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Customer Support Reimagined
Customer Support Reimagined
Getting back to our why: YOU and the people you serve
Customer Support Reimagined
Welcome to the NEW customer experience with Clinical Assessment Canada!
Dear Colleague,
I am excited to confirm that, over the summer, we began the process of enhancing how we support our customers. We have been transitioning your customer experience to a larger, expertly trained team of Pearson employees with the product knowledge and know-how that you require when making decisions about the use of our assessments, our technologies, and our varied clinical solutions. Our new Customer Experience team is looking forward to interacting with you and will be there to guide and support you in a time efficient manner.
As we add more capabilities, scheduled to occur over the coming months, all of us at Pearson encourage you to let us know how things are going. Please stay in touch as we endeavor to bring greater value: to you and by extension those you work with.
Talk again soon,
Jen
Stay updated on the progress...
We’ve put together a one-stop-shop for you on this Customer Care Reimagined page. Learn more about our transformation, read the FAQs, and access your self-service centre. There is also a place for you to share your welcomed feedback!
Jen Nightingale,
VP, Sales - The Americas
Questions?
See our FAQ page or reach out to our Customer Experience team at 1-866-335-8418!
